Terms and Conditions

1. Website Use and Rental Acceptance

You may use this website for lawful inquiries and booking requests. You must be at least 18 and authorized to enter a contract to book a rental. Provide accurate contact and event details. If you book for an organization, you represent that you have authority to act for it. Rental obligations in these Terms apply when you expressly accept them as part of your booking; merely browsing does not create a rental reservation.

2. Booking Confirmation and Service Scope

Submitting a form is a request, not a confirmed reservation. A reservation is confirmed only after we provide written confirmation and receive the required deposit. Your confirmation identifies the event date and location, rental hours, package, equipment, included prizes and refills, delivery and pickup arrangements, and total charges. Availability is subject to confirmation. We will disclose any change to your requested package or advertised price and obtain your agreement before confirming it.

Delivery, setup, and pickup are included to the extent stated in your selected package and confirmation. Delivery outside the included area, extra rental time, or other requested services require a separately disclosed price and your agreement. “All day” means the specific start and end times in your confirmation. We will not reduce confirmed inclusions without your agreement.

3. Prices, Deposits, and Payment

Prices are in U.S. dollars. Applicable taxes and any additional agreed charges will be itemized before you commit. A deposit of full amount of rental is required to hold the date and is credited toward the rental total. Accepted payment methods are identified when booking. We do not impose undisclosed fees or automatically charge an additional amount without your authorization or another lawful basis.

4. Cancellation and Rescheduling

Send cancellation or rescheduling requests to hello@wacoclawmachines.com or call (602) 295-6707. Cancellations received more than two days before the scheduled event start time receive a full refund of amounts paid, including the deposit. Cancellations received two days or less before the event are subject only to the following fee, disclosed before booking: $100. The fee cannot exceed amounts paid. We refund the remaining amounts; if no fee was disclosed and accepted, no cancellation fee applies. Timing is measured in America/Chicago local time.

Rescheduling depends on availability and our written confirmation. Any price difference or rescheduling charge must be disclosed and accepted before the change. A request alone does not change the confirmed date. If we cannot provide the rental for reasons not caused by you, you may choose an available replacement date or receive a full refund for services we do not provide. Refunds are issued to the original payment method when practicable, subject to the provider’s processing time.

5. Venue Access and Setup Requirements

You are responsible for obtaining venue permission and providing accurate access information, an accessible delivery route, sufficient clearance, a stable level placement area, and a suitable electrical supply meeting the specifications we provide before booking. Tell us about stairs, elevators, parking restrictions, uneven surfaces, or other access limitations before confirmation. Outdoor placement requires our advance approval and protection from rain, wind, moisture, and other unsafe conditions.

An adult contact must be available at agreed delivery and pickup times. Only our authorized personnel may move, open, repair, or alter equipment. We may pause setup or operation if conditions are unsafe. We will explain the issue and, when practicable, allow a reasonable opportunity to correct it. Any charge for a customer-caused access or safety problem must be disclosed and accepted before booking or separately agreed when the problem arises.

6. Safe Use and Supervision

The renting adult is responsible for supervising event use, including children, and communicating our operating instructions. Do not climb, sit on, shake, tip, strike, or unplug machines; reach inside mechanisms; obstruct ventilation or access; or place liquids on equipment. Stop use and contact us if equipment appears damaged, unstable, overheated, or otherwise unsafe. Do not attempt repairs. Keep cords and walkways clear.

Prizes must be used according to their labels and age recommendations. Some may contain small parts and be unsuitable for children under three. Adults should inspect prizes before giving them to children. Participation does not guarantee that a prize will be won on any particular attempt. You may not charge guests to play, substitute cash or cash-equivalent prizes, modify payout settings, or use equipment for gambling or another unauthorized purpose without our prior written approval and all required legal permissions.

7. Equipment Care, Damage, and Pickup

Equipment remains our property. You may not relocate it, lend it to someone else, or retain it beyond the agreed rental period without written approval. You are responsible for reasonable, documented repair or replacement costs to the extent loss or damage is caused by your negligence, misuse, unauthorized alteration, or failure to provide agreed supervision or security. Ordinary wear, pre-existing damage, and equipment defects are excluded. Liability for guests’ acts depends on the circumstances and applicable law; this clause does not impose automatic responsibility for every act of every guest.

We will explain claimed damage, provide available supporting documentation, and give you a reasonable opportunity to respond before seeking payment. Repair charges will not include an improvement beyond the equipment’s pre-loss condition; replacement charges account for age and condition. We do not automatically debit a payment method for damage without separate authorization or another lawful basis.

8. Interruptions, Weather, and Service Problems

Report a malfunction promptly so we can troubleshoot, repair, or provide a replacement when reasonably available. If a problem attributable to us materially reduces your rental, we will provide an appropriate refund for the portion not delivered. This does not limit other remedies required by law. We do not guarantee uninterrupted operation or a specific number of prize wins.

Severe weather, emergencies, road closures, power failures, or other events beyond reasonable control may delay or prevent performance. We will notify you as soon as reasonably practicable and discuss safe alternatives. If we cancel or cannot deliver the agreed service, you may choose an available rescheduled date or a refund for the unprovided portion. Customer cancellations remain subject to Section 4 unless we agree otherwise in writing.

9. Website Content and Prohibited Conduct

Our original website content, branding, and designs are owned by us or used with permission. You may view them for personal use and booking inquiries. Reproduction for commercial use requires permission, except as allowed by law. Do not interfere with website security, submit fraudulent requests, upload malicious code, harass others, or attempt unauthorized access. We may restrict access for misuse, subject to applicable law. Third-party links are provided for convenience and are governed by the third party’s terms.

10. Privacy, Communications, and Photos

Our Privacy Policy explains how we handle personal information. Providing contact details allows us to respond to your request and coordinate the rental; it does not by itself authorize marketing texts or calls requiring separate consent. Booking does not grant us permission to use your name, likeness, event photos, or images of children in advertising. We obtain separate permission for promotional use.

11. Disclaimers and Liability

We use reasonable care in providing services. Website information may contain errors; contact us to confirm details. To the extent permitted by law, the website is provided as available without a guarantee of uninterrupted access. This does not disclaim rental commitments in your confirmation or warranties that cannot lawfully be excluded.

TO THE EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE TO THE OTHER FOR INDIRECT, SPECIAL, OR CONSEQUENTIAL ECONOMIC DAMAGES ARISING FROM THESE TERMS. THIS EXCLUSION DOES NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, PERSONAL INJURY, PROPERTY DAMAGE, OR LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED.

Nothing in these Terms releases claims for our negligence, waives nonwaivable consumer protections, or limits refunds expressly promised here. No event guest is deemed to have signed a liability waiver by attending an event.

12. Governing Law, Disputes, and General Terms

Texas law governs these Terms, subject to mandatory protections under other applicable law. Please contact us first about a concern so we can try to resolve it. Either party may use a court with proper jurisdiction, including an eligible small-claims court. These Terms do not require arbitration or waive jury-trial or class-action rights.

An expressly accepted, signed rental agreement controls if it conflicts with these Terms. Your accepted confirmation controls the specific package, schedule, and price; changes require mutual agreement. An invalid provision does not invalidate the remaining provisions. Failure to enforce a provision once is not a waiver. Updated terms apply prospectively; they do not change an existing confirmed booking unless both parties agree or the law requires a change.

13. Contact