Privacy Policy

1. Information We Collect

Information you provide: Your name, email address, phone number, selected package, event date and type, expected guest-count range, venue or delivery address, and information you include in a message. We also maintain communications and records needed to manage reservations, invoices, refunds, and service issues. Please do not submit children’s identifying information, health information, government identification numbers, or payment-card details in website message fields.

Technical information: Our hosting and website tools may process IP address, browser and device information, request times, pages accessed, referring pages, and cookie or similar identifiers to deliver the website, maintain security, and support the functions described below. An event address is provided to arrange delivery; it is not permission to track your device’s precise location.

Payments, if used: Payment providers may collect payment credentials directly under their own privacy notices. We receive the transaction information needed to administer your rental, such as payment status, amount, and a transaction reference. Payment providers may include Stripe, PayPal, Paddle, Venmo, Zelle, or Cash App.

2. How We Use Information

We use contact and event information to answer inquiries, check availability, prepare quotes, confirm bookings, arrange delivery and pickup, communicate about rentals, and address service problems. We use transaction records to process payments and refunds, maintain business and tax records, and handle disputes. We use technical information to operate and secure the website, prevent fraud, diagnose problems, and, where applicable and subject to your choices, understand site usage. We use information for marketing only in accordance with applicable consent and opt-out requirements.

3. Cookies, Analytics, and Advertising

Cookies and similar technologies may store preferences or identify a browser. Essential tools support website operation and security. Optional tools may measure visits or support advertising. The providers, information involved, purposes, and retention periods for this site are:

• GoDaddy (hosting & infrastructure): This website is hosted on GoDaddy’s platform. GoDaddy may set essential cookies and process server logs (IP address, browser type, pages accessed, request times) to deliver the website, maintain security, and prevent abuse. These are necessary for the site to function. GoDaddy’s privacy practices are described at godaddy.com/legal/agreements/privacy-policy.
• Google Analytics 4 (optional — analytics only): With your consent, we use Google Analytics 4 to understand how visitors use this site (pages visited, session duration, general geographic region, device type). Google Analytics sets cookies (including _ga and _ga_*) that persist for up to 2 years to distinguish visitors and sessions. No advertising, remarketing, or cross-site tracking features are enabled. Data is processed by Google LLC under its privacy policy at policies.google.com/privacy. Google Analytics is loaded only after you accept optional cookies using the consent banner on this site.
• No advertising pixels or third-party ad networks are used on this website.

Use the website’s Accept or Decline controls in the cookie consent banner to manage optional tracking. You can also manage or delete cookies in your browser settings; blocking essential cookies may affect site functionality. Browser cookie deletion alone may not stop every type of tracking.

Sale and targeted advertising: We do not sell personal information or disclose it for cross-context behavioral or targeted advertising. We do not treat acceptance of website terms as consent to sell sensitive personal data. Where required by applicable law, we honor recognized universal opt-out preference signals, such as Global Privacy Control, for covered data uses.

4. How We Disclose Information

Service providers: We disclose contact, event, communication, transaction, or technical information as reasonably necessary to providers supporting website hosting, form handling, email and communications, scheduling, payment processing, and delivery operations. Providers acting on our behalf are authorized to use information for the services they perform, subject to applicable contractual restrictions.

Advertising and analytics partners: Any disclosures for these purposes, the information involved, and available choices are described in Section 3. These partners may have independent practices governed by their own notices; we do not classify every advertising partner as a restricted service provider.

Other disclosures: We may disclose relevant information when required by law or valid legal process, to protect rights and safety, investigate fraud, or resolve a dispute. We may disclose information during a merger, sale, or transfer of the business, subject to applicable law and appropriate confidentiality protections. We may also disclose information at your direction or with your specific consent.

5. Communications and Your Choices

You can ask us to update contact or booking details. You can unsubscribe from marketing emails through the message’s unsubscribe link or contact us. We may still send necessary rental-related communications. If we offer marketing texts, we obtain the consent required by law and provide opt-out instructions; providing a phone number on a booking form alone is not marketing-text consent. Cookie and advertising choices are described in Section 3.

6. Privacy Rights and Requests

Depending on your residence and whether a law applies to our business and data activities, you may have rights to confirm processing, access and obtain a portable copy of personal data, correct inaccuracies, request deletion, and opt out of covered sales, targeted advertising, or certain profiling. We do not deny legally protected rights because you exercise them. Some records may be retained where the law permits or requires, including for tax obligations, security, or legal claims.

Submit a request by emailing hello@wacoclawmachines.com or calling (602) 295-6707. Describe your request and how we can contact you. We may verify your identity using information reasonably necessary for the request; do not send identification documents unless we request a secure method. Authorized agents and parents or guardians may act where permitted by law, subject to appropriate verification. You do not need to create an account.

Where the Texas Data Privacy and Security Act applies, we respond without undue delay and within 45 days, with an additional 45 days when legally permitted and with timely notice explaining the extension. Requests are generally free up to twice annually, subject to statutory exceptions. If we decline a covered request, we explain why and how to appeal. Appeal by emailing hello@wacoclawmachines.com with “Privacy Appeal” in the subject line. We respond to a Texas appeal within 60 days. If an appeal is denied, you may submit a complaint to the Texas Attorney General through texasattorneygeneral.gov. We follow other applicable legal deadlines where they differ.

7. Children and Event Photographs

Our booking and contact forms are intended for adult customers. Children may enjoy our rental equipment, but we do not ask children under 13 to submit personal information through the website. Please have an adult make inquiries and reservations. We do not knowingly collect personal information online from children under 13 without any legally required parental notice and consent. If you believe a child has provided information, contact hello@wacoclawmachines.com so we can investigate and take appropriate steps, including deletion where required.

We do not use identifiable customer or guest photographs for promotion without separate permission. For images of children, we require appropriate permission from a parent or legal guardian. A renter’s acceptance of these policies does not authorize promotional use of every guest’s image.

8. Retention and Security

We keep information only as long as reasonably needed for the purposes in this policy, including managing inquiries and rentals, meeting recordkeeping obligations, resolving disputes, and complying with applicable law. We apply reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure; contact us promptly if you believe your information has been compromised.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable law. We will post the revised policy with an updated effective date. Material changes affecting your rights will be communicated as required by law. Continued use of the website after a non-material update constitutes acceptance of the revised policy; material changes require fresh consent or other legally required action where applicable.

10. Contact